iYogi: Caught speeding!

Founded in 2005
Founders: Uday Challu and Vishal Dhar
Main business: Technical support to PC users at home and in small businesses
Revenue: $7.1 million for 2008-09
Why it is cool: Present in US, UK, Canada, it’s growing 15 per cent a month and has now launched its services in Australia

"These are testing times for us,"

says Uday Challu, Founder & CEO, iYogi. The slowdown?

"No, because we are growing faster than ever…at 15 per cent a month,"

he replies. What iYogi was adding in six months last year by way of capacity and customers, it is now adding each month. And it has just acquired a US-based PC concierge company.

"The challenge is to get the growth right, but we have all good problems,"

says Challu. iYogi, which Challu founded with Vishal Dhar, President, Marketing, provides technical assistance to home and small business computer-users via phone and remote access. Based out of Gurgaon, iYogi’s 500 yogis (that’s what it calls its agents) support about 70,000 customers across the US, the UK, Canada, and now Australia. "We have got right what IT industry has not," says Challu. "OEMs understand enterprises, but the consumer is a different ballgame." This year, iYogi wants to make waves in India. It is currently running a beta with a telecom service provider to provide complete management of IT services of small business users. Every exchange that an iYogi customer has with its staff ends with a "Good karma" wish for the customer. Seems all "good karma" is coming back to iYogi!

For more about iYogi login at http://www.iyogi.net